Refund policy

Refund & Return Policy

1. Overview

At Dr.Korea, your satisfaction matters. We offer a 60-Day Satisfaction Guarantee. If you're not happy with your purchase, you have 60 days from delivery to request a return under the terms below.

2. Eligibility

To qualify for a refund, the following must be met:

  • The request is made within 60 days of delivery.
  • A valid order number is provided.
  • The item is returned to us and passes inspection.
  • The Satisfaction Guarantee (opened product) applies to your first order only, once per customer, household, and shipping address.

3. Refund by Item Condition

  • Unused & unopened: Full refund of the product price after we receive and inspect the return.
  • Opened / partially used (first order only): Under our Satisfaction Guarantee, your first opened bottle is eligible for a refund of the product price, once per customer. Additional opened bottles are not eligible.
  • Beyond the first opened order: Opened items are non-refundable, but you may return unused, unopened units within 60 days for a full refund.

4. Return Shipping — Free (U.S.)

We provide a prepaid return label for U.S. customers. No restocking fees. Return shipping must use the label we provide; items sent back without contacting us first may not be processed.

5. How to Initiate

  1. Email support@drkorea.co with your order number and reason.
  2. We'll email you a prepaid return label.
  3. Pack the item securely, attach the label, and drop it at the carrier location shown.

6. Refund Processing

Refunds are issued to your original payment method after we receive and inspect the return. Allow up to 5 business days for processing after receipt, plus up to 5 business days for your bank to post the funds.

7. Subscription Orders

  • Cancel anytime to stop future charges (see Subscription & Cancellation Policy). We email a reminder before every charge, so nothing is unexpected.
  • Only your most recent subscription order is eligible, within 60 days of its delivery, under the conditions above.
  • Shipments from earlier billing cycles, or kept beyond 60 days, are not eligible. Subscribers who have already used the first-order Satisfaction Guarantee may return only unused, unopened units.

8. Non-Returnable

For hygiene and safety, we cannot accept: opened items beyond the first-order guarantee, items returned without prior contact, and items outside the 60-day window.

9. Damaged or Incorrect Items

If your order arrives defective, damaged, or wrong, email support@drkorea.co within 30 days with a photo. We'll replace or refund in full at no cost to you. This is separate from the Satisfaction Guarantee and is not limited to first orders.

10. Contact

  • Email: support@drkorea.co
  • Business Address: 1021 E Lincolnway, Cheyenne, Wyoming, 82001, United States